Refund policy

7-Day Return & Exchange Policy

We want you to be happy with your Dalayla products. If something isn’t right, here is how we can help:

1. Aroma Burners

• Damaged or Defective: You can exchange burners that are damaged during shipping or non-functional within 7 days of receiving your order.
• Replacements: If a device is faulty, please ship it back to us for inspection. We will send a replacement once the return shipping is confirmed (subject to stock availability).
• Refunds: Refunds are only issued if the item is out of stock and a replacement cannot be provided.

2. Wax Products

• All sales are final for Wax Melts, Tealight Candles, and other wax-based products. Due to hygiene and quality standards, we cannot accept returns or exchanges for these items.

*Note: Returned items must be in their original condition and packaging.